Srikanth Sesh

Genesys - Advanced Partner (VAR & Managed Services - South Asia)...
Alcatel-Lucent --- Independent Solutions Partner

Consulting & IP driven initiatives, to leverage existing technology & assist clients in their adoption of UC initiatives across entire corporate value-chain.

Act as an extension to our client-operations, delivering a wide-portfolio of offering ---- including Tech-support, Professional Services, Remote Infra Management, Facility Management, Training, GTM strategy etc.

Enabling seamless TDM-2-SIP migration, multi-channel interaction management rollouts (contact-centre, kiosk, web etc.), cloud-enablement & virtualization.

Adjunct suite of IP-suite (UNIFY) enabling quick ramp-up of solutions delivery, across various horizontal/vertical apps.

Consulting & Solutions Specialities:
Customer Communication Strategies
Call Center Assessments and Needs Analysis;
Call Center Strategic Planning;
Call Center Operational Efficiencies;
Call Center Leadership and Management;
Call Center Technologies and Automation;
Customer Experience Management;
Call Center and Customer Analytics;
Customer Life Cycle Management

Vendor Specialisation --- Genesys / Nuance / Alcatel-Lucent suite of voice/speech technologies.

Verticals - Telecom, Healthcare, IT/ITeS, Retail, BFSI, BPO, MERU