I guess there is no BEST... but lots of good ways.
First: ask. Ask how ever you can. If someone joins one of your auto responders, put a short questionnaire as the second message (WELCOME them with the FIRST). We always ask, "How did you find us?"
Ask "what attracted you to join us" after they log in.
In a restaurant, we recommend that the owner walk around to each table to see how things are going. Knowing that most people won't really complain, the owner then leaves a very short, anonymous questionnaire and asks people to fill it out. AND, the owner tells people that if they text in their name to the phone number he gives them, he/she will buy them dessert.
MOST people don't ask, so they don't know. Find a way you can ask and keep doing it.
Answered 10 months ago, Edited 4 months ago by Charlie Seymour Jr
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